MTN Mobile Money transfer service is one the leading Mobile Money transfer currently being used by most people due to its use to send or receive cash and pay bills. Many at times one can mistakenly perform wrongful transactions and find ways and means to reverse the said wrongful transactions.
Let’s see the easy steps on how to reverse the wrongful transactions.
STEP ONE: PHONE IN CALL VIA MTN CONTACT CENTRE 100
- Call MTN Contact Centre on 100 as early as possible and within 15 days from the day you made the wrong transaction.
- Select your preferred language.
- Select Mobile Money.
- Select Wrongful Mobile Cash Transactions.
- Select Speak to an MTN Agent.
- Explain what happened to the agent who picks up your call.
- Mention the correct account to which you intended to send cash.
- Mention the account you mistakenly sent the money to.
- State the exact amount of money involved.
MTN then starts investigations to resolve the issue within the fifteen (15) days of the complaint.
STEP TWO : THROUGH MTN OFFICES
- Another method is visiting the nearest MTN Office.
- Make this report as early as possible to ensure a smooth process.
- Indicate the exact amount you wrongfully transacted including the number of the wrong recipient.
- Make sure you take along your ID Card for easy identification.
- Your issue will be addressed within 15 days of the report
STEP THREE: REACH MTN GHANA THROUGH SOCIAL MEDIA
One of the easiest steps is to also visit their Official Social Media Handles and communicate with them.
WhatsApp: 0554300000/ 0555300000
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