About the job
- Leads and motivates the Pizza Inn team to ensure customer satisfaction, quality standards, and operational excellence.
- Ensures compliance with all Pizza Inn Brand Operational Standards, company policies and procedures, including safety and security protocols.
- Monitors daily stores operations, ensuring that the stores are clean, well-stocked, and properly staffed.
- Co-ordinates and assist in the setting of budgets for the shop(s) and ensure adherence and achievement of these set targets.
- Analyzes financial data to identify areas for improvement and develop action plans to address them.
- Monitors shop activities to ensure budgets and profitability margins are achieved.
- Monitor on a daily basis the Gross Profit for each outlet and liaise with the respective managers to ensure that correct Brand Gross Profits are achieved and maintained.
- Handles escalated customer complaints in a professional manner, resolving issues quickly and efficiently.
- Develops and Implements Locality Marketing and Promotional activities to increase revenue and increase customer counts.
- To carry out spot checks on both cash and stock at all outlets and ensures that management is accountable if company regulations and standards are being flouted.
- Directly responsible for all repairs and maintenance at all outlets and to ensure that periodic servicing is done on all mechanical equipment at agreed intervals.
- Ensures that all menu items and products are prepared in line with the Brand Standard Operating Procedures.
- Promotes and ensures sound manpower and industrial relations practices so as to boost morale and productivity.
- Conducts competitor analysis and make recommendations to the QSR General Manager
- Constantly checks on the cost of raw materials and their impact on Gross Profit margins to ensure maximum savings are made on purchases.
- Identifies training and development needs and ensures that remedial training is affected in liaison with the Training/Human Resources department.
- Carries out research on customer perceptions, and buying patterns and formulates strategies to boost revenues and customer count.
- Is responsible for all Brand Delivery activities including both internal and 3rd party vendors.
Qualifications, Skills and Competencies
- A minimum of 5 years of work experience in the Quick Service or Hospitality Sector.
- Possession of a Tertiary qualification in Business Administration; hospitality management or culinary school.
- Familiarity with restaurant management software.
- Possess strong leadership, motivational and people skills to effectively communicate with staff, coworkers, and customers.
- Possess good financial management skills and knowledge of profit and loss (P&L) statements.
- Knowledge of basic kitchen practices, protocols, and procedures.
- Proficiency in Microsoft Word, Excel, Outlook, and Point of Sale (POS) systems.
- Possess self-motivational skills and a hands-on management approach.
- Possess impeccable service standards and attention to detail.
- Possess strong skills in organization and efficiency.
- Must be able to work in high pressured environments & be flexible to the needs of the Business.
- Good time-management, with exceptional organizational, planning, and analytical skills.
- Be self-driven & pro-active.
- A thorough understanding and appreciation of all the Brands’ systems, processes and procedures are a must.
- Professional objective judgement and discretion with integrity.
About Author
