POSITION SUMMARY
The Participant Engagement and Outreach Manager will be responsible for supporting participating companies in the UN Global Compact in Ghana and recruiting more responsible businesses to join the initiative.
Working closely with our global Outreach & Engagement team, the Manager will be responsible for recruiting companies and ensuring that each one has a clear understanding of the expertise, tools, support, training, and convening opportunities available to them as participants of the UN Global Compact.
By attracting businesses to join and efficiently access this support, the Manager will enable businesses to more effectively shape their business strategies and operations to help the world meet the UN SDGs while also delivering strong business results.
DUTIES AND RESPONSIBILITIES
● Develop and deliver national growth strategy and plan – as agreed during ‘One Global Compact’ annual planning cycle.
● Leads outreach and engagement in Ghana through presentations, public engagements, marketing partnerships, etc. to extend the awareness and reach of the UN Global Compact among relevant business audiences.
● Attracts businesses to join the UNGC through effective communication of the value and support that the UN Global Compact delivers to business participants.
● Personally manages business prospect pipeline from vetting to timely follow-up to prospect conversion to joining.
● Leads in the onboarding of new business participants, supporting them to be able to make most use of their participation in the UN Global Compact.
● Nurtures excellent relationships with UN Global Compact business participants in Ghana. Understands their business needs, their sustainability challenges and helps them avail of the relevant engagement opportunities the UN Global Compact offers to help them set and make progress on ambitious sustainability goals.
● Builds an understanding of business participant needs. Gathers feedback and provides insight back to the UNGC team to help direct strategy and plans to better meet business needs.
● Actively uses and shapes tools to improve Participant Engagement efficiency, and company satisfaction, including the Global Compact database, CRM software (Salesforce), and tracking and reporting systems.
● Helps business participants with ongoing administration and customer support: application review, onboarding, annual reporting, maintaining, and updating company profile/contact info, logo requests, etc.
● Develops and delivers fundraising strategies to meet the Network’s mobilization goals.
SKILLS AND CAPACITIES
Passion for client service and client impact:
● Effectively meets participating company needs. Takes responsibility for company satisfaction and engagement. Is focused on the business perspective when making decisions and taking action. Demonstrates professional qualities and demeanor that commands attention and respect from key decision-makers.
● Builds trusted and productive relationships with key decision makers and responds to questions, concerns, and requests from executives and key decision makers.
● Owns and manages the UN Global Compact relationship for assigned key accounts. Aligns collective resources of UN Global Compact to build long-term relationships, grow participation, drive retention, and increase the UN Global Compact footprint.
Persuasive and engaging communication skills:
● Demonstrate strong negotiation and persuasion skills focusing on the UN Global Compact value proposition for businesses.
● Ability to interact with a broad set of businesses and present over the phone, virtually, and in person.
● Ability to communicate persuasively in written form to help engage at scale.
Advanced proficiency in key digital tools:
● Salesforce/other CRM (customer relationship management) systems
● Essential communications and analytics tools: Excel, PowerPoint, Word
● Proven experience in analyzing data to extract insight around engagement results, client satisfaction, client understanding, as well as the impact of UN Global Compact activities, and key sustainability trends.
Proven delivery of results:
● Delivers to clear goals within strategies. Identifies priority activities and assignments, allocates appropriate time and resources, tracks progress and adjusts priorities as required.
● Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary.
EXPECTED RESULTS
● Outstanding feedback from companies participating in the UN Global Compact in Ghana.
● Increased numbers of companies joining the UN Global Compact in Ghana.
● Increased awareness of the UN Global Compact and the value proposition and support it delivers to businesses in Ghana.
● Consistently meeting fundraising targets.
CORE VALUES
● Integrity: Demonstrates the values of the United Nations in daily activities and behaviors; acts without consideration of personal gain; resists undue political pressure in decision-making; does not abuse power or authority; stands by decisions that are in the Organization’s interest, even if they are unpopular; and takes prompt action in cases of unprofessional or unethical behavior.
● Professionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; and remains calm in stressful situations.
● Respect for Diversity: Works effectively with people from all backgrounds; treats all people with dignity and respect; treats men and women equally; shows respect for and understanding of diverse points of view and demonstrates this understanding in daily work and decision-making, examines own biases and behaviors to avoid stereotypical responses, and does not discriminate against any individual or group.
EDUCATIONAL AND EXPERIENCE REQUIREMENTS
● EDUCATION: A first-level university degree in business administration, management, economics, political science, social science or related field.
● WORK EXPERIENCE: A minimum of three (3) years’ experience in business development, account management, sales & marketing, customer support, or related field.
● Proficiency in English is required. Knowledge of an additional UN official language is a significant advantage.
To apply, send a copy of your CV and a cover letter to info@unglobalcompactghana.com
Deadline: 1st August 2023
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