Table of Contents
Job Description
Job Objective
The Operations Project Manager in Accra will play a pivotal role in assisting the Contact Centre Manager and the Lagos team in seamlessly integrating global processes and new products into our operations. This role is dedicated to ensuring a cohesive and efficient transition, enhancing our ability to deliver exceptional travel experiences to our customers within the Anglophone market.
Responsibilities
- Project Integration: Lead the integration of new products and markets into our operations, ensuring a seamless and efficient process.
- Market Expansion: Collaborate with cross-functional teams to identify opportunities for market expansion within the Anglophone region. ( Ghana, Liberia, Gambia, Sierra Leone )
- Product Development: Work closely with product development teams to understand market requirements and provide input for the creation of new travel products.
- Process Optimization: Continuously review and optimize operational processes to enhance efficiency and quality of service.
- Vendor Management: Manage relationships with vendors and partners involved in project implementation.
- Budget Oversight: Oversee project budgets and ensure that financial goals are met.
- Quality Assurance: Implement and maintain quality assurance programs to ensure that project objectives are achieved.
- Reporting: Generate and present regular reports on project progress, milestones, and performance metrics.
Requirements
- Bachelor’s degree in a related field preferred.
- 5-10 years of experience in project management within the travel industry.
- Strong project management skills, including the ability to plan, execute, and monitor projects.
- Excellent communication and interpersonal skills.
- Analytical mindset with a focus on achieving project goals.
- Fluent in English (both written and spoken).
- Strong organizational skills with the ability to multitask and prioritize effectively.
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