The job in question is a Customer Support Representative (CSR) position with Civitas Learning, Inc., which is a remote position, meaning you can work from any location. Here are the key details about the job:
**Job Responsibilities:**
1. Triage incoming tickets and determine their urgency and context.
2. Categorize tickets and gather relevant information for troubleshooting.
3. Respond to frequently asked questions and direct users to appropriate resources.
4. Make some administrative changes to the system configuration through the user interface.
5. Assist other team members from various departments and escalate tickets when necessary.
6. Collaborate with both local and geographically dispersed team members.
**Required Experience and Skills:**
1. Excellent written and spoken English.
2. Bachelor’s degree.
3. One to two years of experience in customer support within the software industry.
4. Technical aptitude and strong communication skills.
5. Familiarity with databases like Postgres or MySQL and knowledge of SQL syntax.
**Additional Desirable Skills:**
1. Experience working with AWS Console, GitHub, and JIRA.
2. Proficiency in manipulating large data files using Linux command tools such as grep, awk, or sed.
3. Familiarity with XML and JSON.
**What the Company Offers:**
1. Civitas Learning is an Equal Opportunity Employer.
2. A challenging and enjoyable work environment.
3. Unlimited, flexible paid time off and every other Friday off.
4. Flexible work environment promoting work/life balance.
5. Anniversary recognition and event celebration.
6. The opportunity to work in a multi-cultural environment with colleagues from around the globe.
If you are interested in this position, you should ensure that you meet the required qualifications and possess the necessary technical skills to be a successful Customer Support Representative for Civitas Learning.
Apply though this link
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