Job Specifications
The position will give the applicant the opportunity to learn and develop in an environment that encourages growth and creative thinking. The customer care department partners all other departments to deliver high service levels, it will be an opportunity for the applicant to learn how to work with other teams
Purpose of the role:
The purpose of this role is support the Epiroc business as a whole by communicating with customers professionally, ensuring customer queries and complaints are resolved on time and adding customer value by ensuring the customer gets the best experience in Epiroc.
Key responsibilities:
Ensuring overall customer satisfaction
Receiving and responding to customer enquiries
Receiving and resolving customer complaints within the agreed time limits
Preparing quotations, receiving and forwarding customer Purchase Orders to Supply Chain team for onward processing
Providing frequent and timely updates to customers on their pending orders
Creating and maintaining parts in BPCS
Supporting Customer Care Manager to deliver excellent customer service
Competences, skills and experience required:
Must hold a Bachelor’s Degree in Supply Chain, Business Administration or any other relevant course
A minimum of 2 years experience in Customer Care or a related field
In depth knowledge of customer service principles and practices
Computer literate with the ability to work with MS word, Excel and Power Point
Must have knowledge and experience in working in an ERP system
Must have a very good command over the English language
Must possess strong communication and organizational skills
Must possess good personal presentation and strong interpersonal skills
Personality
1. Must be a problem solver, proactive and a creative thinker
2. Must demonstrate the ability to create and maintain professional relationships with customers
3. Must be customer oriented, be able to understand the customer’s needs and be committed to providing them in accordance with set policies and procedures
Apply through the Company’s Website
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